Tech Support Channels
A One–Hour Ticket Response Guarantee
All your support requests will be responded to in maximum one hour after the support ticket or e–mail was submitted. If your case calls for additional assistance from a server administrator, we’ll direct the ticket or the email to the person in charge, in a timely manner and will leave a comment to let you know that more time will be needed for arriving at a solution. Furthermore if you order the Administration Services package, all of the server administration tasks included there will be executed whenever you decide.
A Top–Quality Tech Support Service
If you require help while using the Web Site Control Panel or with any of the apps that we’ve installed on the dedicated server on your behalf, don’t hesitate to get in touch with our client support staff at any time through the ticketing system. Also, in case you need help administering your dedicated hosting server, you can order the Administration Services package, which includes OS updates every week, troubleshooting and installation services, server monitoring and rebooting procedures, data backup storage space, etc.
An Easy–to–Navigate Help Area
Our Web Site Control Panel was installed by default for each Linux dedicated servers hosting package. Among its functionalities is a rather time and effort–saving integrated knowledge base that will guide you step by step on all the operations that you can carry out. Most how–to articles in addition video versions that show all the actions that you can carry out in a very illustrative manner. You will find all the help articles and the video tutorials in the upper right corner of each section of the hosting Web Site Control Panel.