A 99.9% Server Uptime
We have set up our shared hosting platform using reliable hardware and strongly modified software. Our admins have installed a customized version of SELinux on our physical machines in order to guarantee optimal safety and reliability. We’ve added a number of DDoS protection tools combined with highly efficient firewall programs to make sure our network is invincible and safe.
All shared hosting packages plans feature a 99.9% server uptime guarantee. And irrespective of which datacenter you opt for, our guarantee remains the same.
A 99.9% Network Uptime
Apart from our cloud hosting system, we have also set up our very own internal network in all our datacenters. Everything is based on top–hole hardware built by Juniper. On top of that, on each router, we’ve configured a firewall with a sophisticated algorithm to successfully sift out all suspicious requests.
As a result, in each of our data center facilities – in our USA datacenter, in our United Kingdom datacenter, in our datacenter Finland, in our Eastern Europe datacenter and in our Australian datacenter, you can enjoy a 99.9% network uptime guarantee. And this uptime guarantee applies to all hosting solutions in each datacenter.
A 30–Day Money–Back Guarantee
Our company offers a 30–day money–back guarantee with all our cloud hosting packages. In case you’re unhappy with our hosting services, or if you find them insufficient, or if you decide that you want a Linux VPS packages instead of a cloud hosting plan – you will get a refund, no questions asked.
All domain name registrations are nonrefundable, but you will continue to maintain complete control of your domains even when you delete your account with us.
24/7 Technical Support
In case you operate a web hosting firm, your technical engineers are of key importance. For this reason, we’ve cautiously handpicked a very trained group of tech support engineers, each with several years of expertise behind his back. Thanks to them, our company offers 24x7 support with each of our web hosting solutions.
And not just that, our company offers a 1–hour response time guarantee. All tech support tickets are answered in under sixty minutes and our average support ticket response time is less than twenty minutes!