You'll find a lot of shared hosting providers out there, still many of them are resellers who have restricted resources, especially when it comes to support. One of the ways to distinguish them is the option to reach the company over the phone. The level of support that you will receive through this particular way of communication may vary based on the provider - some provide dedicated phone support, others offer common and customer support only as some issues are more time-consuming and it is a lot less difficult to be resolved via a ticket, especially when the issue needs to be escalated. Still, it is good to know that you can contact your web hosting supplier because there're many small problems which can be resolved efficiently and in a timely manner with a telephone call, not mentioning that you will be able to get additional information about the services even before you become a client.

Phone Support in Shared Hosting

In case you decide to buy one of our shared hosting packages, you can talk with our customer support crew via phone for 14 hrs every day. We can help you select the best package for your sites since we realize that it's better to discuss such matters with a live person. If you already have an account, we're able to assist you with all your sales/billing questions and general matters, even with some tech problems which do not require too much time or escalation to a system administrator as it will be more convenient to open a ticket for time-consuming problems in order to have the correspondence in a single place. We now have phone numbers in the United States of America, the UK and Australia, so you'll be able to call the one you prefer and speak with our agents.

Phone Support in Semi-dedicated Hosting

Any time you need additional information about the semi-dedicated hosting packages that we offer, you will be able to call some of the three support phone lines that we have across the globe - in the U.S.A., the UK and Australia. In this way, you have the option to check ahead of time if our solutions will be appropriate for your sites. If you are already our client and you own a semi-dedicated account, you have the option to get in touch with us on the phone for fourteen hours a day about any kind of billing or common queries. For strictly tech issues you can use our ticketing system and communicate with our technical support as someissues just require additional time to be solved, still we will help you over the phone with countless minor tech problems as well, saving you time and efforts.