If you ever encounter a problem with your site and are incapable of resolving it, ask the respective hosting provider’s customer service staff to help you get the website back online. A swift solution would be best, but many companies answer within twenty four hours and even more, all the more so if you’re doing business with a hosting reseller. Even if the problem can be sorted out easily, your website may not function properly or may not be reachable whatsoever for a prolonged time interval, so you may lose potential clients as it is highly unlikely that anyone would willingly revisit a broken site. That being said, you need to make certain not only that you can reach your web hosting provider, but also that they can reply and help you in a timely fashion. If a script update does not proceed as planned or you erase something by mistake, for instance, the site should be fixed promptly so as to avoid lengthened unreachability.

One-Hour Response Guarantee in Shared Hosting

Our guaranteed maximum reply time for any ticket that you open or any email that you send is just 1 hour, even if you contact us on weekends and national holidays. Regardless of the essence of your inquiry or problem, we’ll help you out straight away and will give you the required information to fix any problem with your sites. The actual response time usually doesn’t surpass 15 to 20 minutes, which means that you can just forget about waiting around for hours to get an issue resolved or even worse than that – waiting around one whole day only to receive a response that more information is needed whilst nothing is sorted out. We will offer you assistance at once since we know just how invaluable time can be in the dynamic electronic era. The one-hour reply time guarantee applies to any billing or technical question that you might have related to our shared hosting packages.

One-Hour Response Guarantee in Semi-dedicated Hosting

Due to the fact that we know how crucial it is to obtain swift assistance, we guarantee that you’ll never have to wait around for more than sixty minutes to obtain an answer to any support ticket that you submit from your semi-dedicated server Control Panel. In reality, you will rarely need to wait around for more than 20 to 30 minutes and this is valid for any inquiry regardless of what its nature is – general, technical or billing. Additionally, our technical and client support team is on duty day and night, which goes to say that even if you submit a ticket during holidays, you will always obtain a fast reply, which will include the answer to a question, the solution to a predicament or the info necessary to sort out an issue yourself – in case there’s something that you have to do on your end. If you use our services, you’ll never need to spend a whole day waiting around for a reply like you would with plenty of other companies.