If you’ve purchased a hosting plan and you’ve got certain inquiries associated with a concrete feature/function, or if you’ve experienced a certain difficulty and you need help, you should be able to contact the respective client care staff. All web hosting providers use a ticketing system regardless of whether they offer other methods of contacting them along with it or not, as the fastest way to handle an issue most often is to open a ticket. This communication model makes the responses sent by both parties easy to track and enables the client care team members to escalate the case if, for example, an admin has to interfere. Most often, the ticketing system isn’t directly linked to the hosting space and is part of the billing account, which implies that you have to have at least 2 different accounts to touch base with the client support staff and to actually manage the hosting space. Incessantly switching between different accounts can often be a bore, not to mention the fact that it takes a very long period of time for most hosting providers to answer the tickets themselves.

Integrated Ticketing System in Shared Hosting

In stark contrast to what you may find with a lot of other hosting companies, the trouble ticket system that we’re using with our shared hosting packages is an indivisible part of the Hepsia hosting Control Panel, which is included with all web hosting accounts. You will not need to memorize several login credentials, since you’ll be able to manage both your tickets and the web hosting account itself in one location. So, if you have a query or bump into a complication, you can get in touch with our technical support staff members instantaneously. Our ticketing system includes a smart search mechanism. This goes to say that even in case you’ve posted plenty of tickets through the years, you will be able to track down the one that you want without hassles. Also, you can read knowledge base instructions for tackling commonly faced predicaments.

Integrated Ticketing System in Semi-dedicated Hosting

The Hepsia hosting Control Panel, which is included with all our semi-dedicated hosting packages, was built with the idea that you should be able to manage everything connected to your semi-dedicated server account in one place and the trouble tickets are not an exception. Our ticketing system is incorporated into the Hepsia hosting Control Panel, so, in case you’ve got an inquiry or confront a difficulty, you can contact our client support team representatives on the spur of the moment without the need to use some other admin dashboard. You can browse your web files or check different settings in your account whilst posting a new ticket or reading the response to an old one. In case you have an abundance of tickets and you would like to track down a given one, you can resort to the clever search option, which is available in the Help section of the Control Panel. We will make sure you obtain a response in less than one hour irrespective of the essence of your enquiry or problem.