24/7 Customer Support in Shared Hosting
We offer 24/7 billing, customer and technical support for our shared hosting packages. Even if you are not our client yet and you have some questions, we will help you promptly and provide the necessary information, to give you a choice to make an informed decision when you buy your new website hosting account. We're available twenty-four seven, including weekends and holidays, and we supply several ways of communication to get in touch with us - phone, live chat, email messages and support tickets. To make things easier for you, we now have several phone numbers around the world, therefore you're able to call the one which is closer to you. The max response time for the email messages and your tickets is 1 hour. The regular response time is no more than 15-20 minutes, which means that you can forget about waiting for days to get support for some task or issue, regardless of its complexity.
24/7 Customer Support in Semi-dedicated Hosting
Regardless of the semi-dedicated server that you select, you are able to benefit from our 24/7 tech support services even on public holidays. All of your websites will be available all of the time and so will we. With many different contact options, you'll be able to pick the optimal method to contact us and find out about our solutions in case you do not have an account yet, or request assistance in case you are already one of our customers. You can phone us, have a chat with a live agent, send an email or open a support ticket from the Help section of the Hepsia web hosting Control Panel. The last two options feature a one-hour response time warranty, even though it hardly ever takes more than 20 minutes to receive assistance regardless of the nature of the trouble. Using our customer and tech support services, we'll be there for you whenever you need us, not a couple of days later.
24/7 Customer Support in VPS
With our Linux VPS packages, you will not have to wait for more than one hour so as to receive assistance for any type of problem that you could experience regarding the server or the software which comes pre-installed with it. We guarantee this short reply time for all support tickets which you open via your billing Control Panel or emails that you send to our technical support team. Furthermore, we have local telephone numbers in several countries around the globe plus a live chat service where we will help you with pre-sales, billing and general questions. Customer and technical support is available 24/7/365 using the various means of communication, so regardless what your question or problem is, there is always somebody to help you out promptly. If you need assistance with third-party software, that you cannot set up or which gives you troubles, you are able to reap the benefits of the Managed Services upgrade package that we supply for all of the VPS plans.
24/7 Customer Support in Dedicated Hosting
We are aware how important it is to receive quick support in general, let alone when you run an entire server, so each and every dedicated server that we supply includes 24/7 support with one-hour answer time warranty regardless of the problem. The service is absolutely free for all of the issues with your server or the software that was installed from our admins during the setup, which means that you can get in touch with us as many times as you'd like, even during holidays. You can either open a ticket from your billing area or you can send an e-mail message, and the actual answer time for either of these rarely exceeds 30 mins as we have admins available 24x7x365. If you want general information about our servers or you've got a billing question/issue, you can also call one of the local phone numbers we have on 3 different continents or you can use our live chat service and speak to a representative online. For third-party software assistance, we offer you a Managed Services upgrade, that you'll be able to add to your server plan through the billing Control Panel.